Write to Johanna Attewell
If you believe you have a grievance, please write first to Johanna Attewell at Attewell Hardwicke & Leahy, Unit 4, 19 The Quadrant, St Albans, Herts AL4 9RB, or email info@attewellhardwickeandleahy.co.uk.
AH&L
How we put things right
Complaints procedure.
We work hard to get things right first time — but if something falls short, this is exactly what happens next, with the timescales we hold ourselves to.
Acknowledgement — within 3 working days
We will acknowledge your grievance within three working days, then investigate it thoroughly under our in-house procedures.
Written outcome — within 15 working days
We will send you a formal written outcome within fifteen working days. If we need longer, we will tell you in writing and confirm our revised response date.
In-house review by Kitty Leahy
If you remain dissatisfied with the result, please contact Kitty Leahy at the same address or email. When our in-house review has concluded, we will write to you with a final written statement.
Independent redress
If you are dissatisfied with the conclusion of our in-house review, you can refer the matter to the Property Redress Scheme, Premiere House, 1st Floor Studio, Elstree Way, Borehamwood, Herts WD6 1JH. Tel: 0333 321 9418. Email: info@theprs.co.uk.
Attewell Hardwicke & Leahy is licensed by safeagent. Our Property Redress Scheme membership number is PRS015139.
